The MS-700: Managing Microsoft Teams certification is designed for IT professionals responsible for planning, deploying, configuring, and managing Microsoft Teams to enable effective collaboration and communication in an organization. This certification validates your ability to manage Teams settings, integrate services and workloads, and ensure security and compliance in Microsoft 365 environments. It is ideal for Teams administrators and professionals focused on collaboration solutions.
Topics
Skill: Configure and Manage a Teams Environment
Part 1: Plan and Configure Network Settings for Teams
Session 1: Network Bandwidth and Impact
- Calculate network bandwidth capacity for Teams voice, video, meetings, and events
- Analyze network impact using Network Planner
Session 2: Network Architecture and Readiness
- Specify network ports and protocols used by Teams
- Specify optimal network architecture for Teams, including Microsoft eCDN
- Assess network readiness and connectivity using the Microsoft Teams Network Assessment Tool and Microsoft 365 Network Connectivity Test Tool
Part 2: Manage Security and Compliance Settings for Teams
Session 3: Licensing and Security Policies
- Identify licensing requirements for security and compliance features
- Specify security and compliance alert policies for Teams
- Choose appropriate Teams administrator roles
Session 4: Compliance Features
- Plan and configure Enhanced Encryption policies
- Plan and configure threat policies in Microsoft Defender XDR
- Specify retention policies, sensitivity labels, DLP policies, Conditional Access policies, and IB policies
- Identify use cases for communication compliance and insider risk management
Part 3: Plan and Implement Governance for Teams
Session 5: Lifecycle Management
- Identify licensing requirements for lifecycle management of teams
- Identify where Teams stores content
- Plan and manage update policies
Session 6: Policy and Group Configuration
- Create and manage policy packages in Teams
- Plan and configure policy assignments for users and groups
- Configure settings for Microsoft 365 group creation, expiration, and naming policies
Session 7: Team and Group Operations
- Archive, delete, or unarchive teams
- Restore or troubleshoot deletion of a Microsoft 365 group
- Identify when to use Microsoft Entra Access Reviews for teams and groups
- Perform operations for Teams using PowerShell and Microsoft Graph
Part 4: Configure and Manage External Collaboration
Session 8: External Collaboration Settings
- Identify licensing requirements for external collaboration
- Configure SharePoint Online and OneDrive external sharing settings
- Configure External Access in the Microsoft Teams admin center
- Configure External Collaboration settings in Microsoft Entra ID for guest access
Session 9: Guest Access and Shared Channels
- Configure guest access and sharing settings in the Teams admin center and other admin portals
- Control guest access using Microsoft Purview and Microsoft Entra ID
- Configure shared channels for external access and B2B direct connect cross-tenant access settings
Part 5: Manage Teams Clients and Devices
Session 10: Teams Phone and Device Licensing
- Identify licensing requirements for Teams Phone accounts and resource accounts
- Identify licensing requirements for Teams devices
Session 11: Device Management
- Manage configuration profiles for Teams devices
- Configure accounts and systems for Microsoft Teams Rooms
- Manage device settings, firmware, and tags
- Provision and configure remote sign-in for new devices
Session 12: Teams for VDI
- Identify infrastructure and performance requirements for Teams on VDI
- Choose between persistent and non-persistent modes
- Specify the deployment method and configure media optimization for Teams on VDI
Skill: Manage Teams, Channels, Chats, and Apps
Part 1: Create and Manage Teams
Session 13: Team Creation and Management
- Plan a Teams rollout using Advisor for Teams
- Create a team using the Teams admin center, client, PowerShell, or Microsoft Graph
- Create a team from an existing Microsoft 365 group, SharePoint site, or team
- Create and manage templates and template policies for teams
- Manage the membership and roles for a team
Part 2: Manage Channels and Chats
Session 14: Channel and Messaging Policies
- Recommend channel types, including standard, private, and shared
- Add, edit, and remove channels
- Manage channel and messaging policies
- Create and manage private and shared channel membership
Part 3: Manage Apps for Teams
Session 15: App Configuration and Policies
- Manage Org-wide app settings in the Teams admin center
- Create and manage app permission and setup policies
- Recommend extensibility options, including apps, connectors, tabs, and messaging extensions
- Manage purchasing and customization of apps in the Teams app store
- Enable Loop experiences in Teams
Skill: Manage Meetings and Calling
Part 1: Manage Meetings and Events
Session 16: Meeting Configuration
- Recommend appropriate meeting types
- Enable intelligent meeting recap
- Configure meeting, conference bridge, and audio conferencing policies
- Manage immersive experiences in meetings
Session 17: Event Management
- Create and manage meeting templates and event policies
Part 2: Manage Phone Numbers and Services for Teams Phone
Session 18: Phone System Management
- Identify PSTN requirements, including Calling Plan, Direct Routing, Operator Connect, and Teams Phone Mobile
- Provision and manage phone numbers for users, services, and conferencing bridges
- Configure auto-attendants, call queues, and voicemail policies
- Manage voice settings and policies for users
Skill: Monitor, Report on, and Troubleshoot Teams
Part 1: Monitor and Report on Teams
Session 19: Usage and Activity Reporting
- Monitor and report on Teams usage, including activity metrics and app usage
- Configure reporting labels and alert rules
- Monitor Microsoft 365 network connectivity test tool
Session 20: Feedback and Team Creation/Deletion
- Monitor the creation and deletion of teams
- Manage feedback policies
Part 2: Troubleshoot Teams
Session 21: Diagnostics and Issue Resolution
- Collect client-side logs and clear the Teams client cache
- Troubleshoot installation, update, and sign-in issues using self-help diagnostics
